Refund Policy

Purchases and payments

The price shown for an item is the price you pay for it. It already includes the PixDeel service fee, and your cart lists that fee separately before you pay. The service fee is a fixed amount for each event you buy from in a single order, and the amount can differ between events. It is a mandatory charge for the use of the platform, and it never depends on the payment method you use. Discounts, bundles, and promotion codes reduce the price of the photos; they do not reduce the service fee. If you buy more than one item from the same event, your total before tax can be lower than the sum of the item prices shown, and it is never higher. Taxes, where they apply, are shown at checkout and added on top. Prices are in US dollars and are charged through our payment processor. We may change the service fee; the fee that applies to a purchase is the one shown when you buy.

Because digital media is delivered immediately, purchases are generally final. If a file is defective or you were charged in error, contact the photographer or us and we will work to make it right. If we refund an order in full, we refund the service fee with it. If we refund part of an order after the media has been delivered, the service fee is not refunded.

Purchases are transactions between you and the photographer. PixDeel is not required to intervene in a dispute between you and a photographer, but it may do so at its discretion, including by removing content or issuing a refund through the payment processor, and the remedy PixDeel applies is the platform's final decision on the matter. This does not limit any right you have under card-network chargeback rules, or any consumer right that cannot be limited or waived by contract.

Contact

Questions about a purchase, a charge, or a file you bought? Write to support@pixdeel.com and we will work to make it right.